Shipping & Returns

Shipping Policy:

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at customerservice@ferapets.com with your name and order number, and we will look into it for you.

We offer free shipping in the US on orders of $50 or more. The $50 minimum is calculated after all discounts, promotional codes, and rewards are applied, and it does not include taxes or shipping. If your order total falls below $50 after these are applied, domestic shipping is $7.95. Shipping rates are subject to change and will be calculated and displayed at checkout.

We currently ship within the United States, including Hawaii-but are unable to deliver to Alaska or U.S. territories (such as APO/FPO addresses, Puerto Rico, and the U.S. Virgin Islands) at this time. We also offer shipping to Canada.

All orders are fulfilled and dispatched from our warehouse locations in the United States and Canada.

Shipping charges for your international order will be calculated and displayed at checkout. 

We do not offer local delivery of in-store pickup.


Returns Policy:

Fera Pets is committed to 100% customer satisfaction! We offer free returns within 30 days of your purchase. If you are not completely satisfied with your purchase, please let us know and we will send you a return label and you may return your purchased item to us for a full refund. 

  1. Email customerservice@ferapets.com

  2. Please include your order number, purchaser name, and reason for return in your email. 

  3. We do not accept any returns 30 days after your order was delivered.

  4. If you believe your package was damaged during transit, we require that you contact us within 7 days of delivery and we will resolve the issue quickly. 

  5. All refunds will receive an email confirmation.